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PK Software, Inc.
3844 South 250 East
Logan, UT  84321-7626
USA
ph. 800-572-5852

Copyright© 2007 PK Software

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Support
 

PK Software’s philosophy in regards to Technical Support is to service you as near-instantly as possible. We also have one of the best-trained Tech Support staff in the business. If possible, we like to get your questions answered on the spot. In the event that it is not, we will ensure that you get your answers as quickly as we possibly can.

If you have a technical support issue try one of our online
Member Forums, as you may find the answer you’re looking for right online!

Helpful Support Resources:

Member Forums
Software Downloads

InterTel Support:
One of the many ways that we can help you is with our Web Interactive software.  It gives our Tech Support staff the capability to access your computer through the internet.  

General Support information:
If you have a current PK Software/PCCA Support contract, you may contact Technical Support by telephone during office hours to receive the help you need.
To purchase a maintenance contract, please contact PCCA at (800)-331-2498 or contact PK Software at (435)-753-3486.

If you do not have a Maintenance contract, never fear!   We will service you anyway.  Please contact 435-753-3486 and we can help you for a nominal fee.

You may purchase a support contract through PK Software/PCCA.  A support contract guarantees that you will have someone to talk to for issues, ideas and problems!
See the features below for what is included with a support contract.

  • The Compounder Rx
    -  Program updates and enhancements.   (There may be a charge for custom enhancements.)
    -  Support available Mon-Fri. 8:00 a.m. to 6:00 p.m. Central time
      
    1-800-331-2498  Ask to speak with a PK Software Representative
    -  Voice mail is available to better serve you.
    -  Closed on weekends and holidays.
    -  For non-emergency calls, you may e-mail:   pk@pccarx.com
    -  PCCA chemical price updates  (For PCCA members, PCCA Canada, and PCCA Australia).

    -  Access to areas of our website that is for users that have support.
    -  If you a PCCA member,  you may download formulations from them.
     
  • The Compounder Lab
    -  Program updates and enhancements.    (There may be a charge for custom enhancements.)
    -  Support available Mon-Fri. 8:00 a.m. to 6:00 p.m. Central time
      
    1-800-331-2498  Ask to speak with a PK Software Representative
    -  Voice mail is available to better serve you.
    -  Closed on weekends and holidays.
    -  For non-emergency calls, you may e-mail:  pk@pccarx.com
    -  PCCA chemical price updates  (For PCCA members, PCCA Canada members, and PCCA Australia).
    -  Access to areas of our website that is for users that have support.
    If you a PCCA member, you may download formulations from them.
     

  • E-mail support
    -  E-mail support with The Compounder programs.
    pk@pccarx.com or support@rxcmpd.com.

  • Emergency Support and after hours support
    -  Call 435-753-3486.  Leave a message on the voice mail and a support technician will be paged.
    -  The support technician will call you back.
    -  There is a fee involved using after hours support and it is not covered by your support fee.
    -  Emergency / after hours support is only available for those members with a current support contract.

Software/System Checkup Service

One of the new support features is our Software/System Checkup service.
See
Software/System Checkup for more information about this valuable service!


Additional Support Information

Patches & Updates
Registered users may also download free patches that may be available for their product and version.  These updates are available for download through the PK Software website only.   PK Software will stop issuing updates for a product version once a new version is introduced.

Bug Reports
There is no charge at any time to report a bug in the software.   Use the
Issue system for reporting bugs.

Forums
You may use the internet forum to get help and insight from other users.   See
Member Forums.


When Contacting Technical Support

When contacting PK Software, Inc. for technical support, please provide the following information in order for us to better serve you.
1.  Name, Company Name, Contact Information.
2.  The type of operating system and version you are using.
3.  What product you are using (Rx or Lab).
4.  A brief description of the problem.
5.  Your current operating system.


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Technical Support Personnel:     Log in here
These utilities are for PK support personnel.

Link Site Description
BridgeAccess   Issue management web application
BridgeTrak   Issue management web application
Inter-Tel Web support application
Registration Registration web application