PK Software Support has been made aware of an issue with Ohio insurance billing. There is a rejection for "M/I Route of Administration" coming back from the insurance. We are currently working with the insurance to find the cause of this rejection and will provide further updates as we are provided new information. If you are experiencing any of these rejections, please contact support and we will assist the best we can. We are sorry for any inconvenience this may be causing and we are do everything we can to help resolve this issue as soon as possible.

The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.

Our E-prescribing vendor, RxLinc, has notified us of a Surescripts network issue that could impact receiving an e-prescription at this time. They are currently working to resolve this issue and will provide updates as they come about. PK Support will also pass along any new details as we receive them on this issue. We apologize for any inconvenience this may cause and we will do anything we can to help resolve this issue as soon as possible.

The Compounder is currently experiencing an EPCS E-prescribing outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.

The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.

The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.

Earlier today the PK Software Support team discovered an error that is affecting some of our Compounder users. This error would display a message that the user did not have any active support and could not use the function they were trying to access. If you received this message, please contact PK Software support via phone at 800-331-2498 or by email to pksupport@pccarx.com for the fix to be applied to remove this error message. We apologize for any inconvenience this may have causes anyone.

Version 6.1.1.4 is now available.

Earlier this week PK Software discovered that PMP Clearinghouse had a sftp connection issues when trying to process your ASAP reports. As of late yesterday afternoon, PMP Clearinghouse has fixed some of the sftp connection issues on their side, but they are still seeing some pharmacies having continued issues. If you are experiencing connection issues when trying to send your ASAP reports through sftp, please contact PK Software Support and we can open a unique case for your pharmacy with PMP Clearinghouse. Also, we have confirmed that sending the report via the PMP Clearinghouse website has worked for any pharmacies that are experiencing the sftp connection issues. If you need assistance transmitting the report via the website, please contact PK Support and we will help you get these reports ready to transmit via the website.

PCCA is currently experiencing a technical outage at it's main Houston headquarters. If you are trying to enter in a PK Software support question and are unable to, please email pksupport@pccarx.com with your PCCA account, contact info and questions. The PK Support team is monitoring this email while PCCA continues to work on resolving the technical issue and restoring normal phone operations. Sorry for any inconvenience this may cause.