PK Software - Makers of The Compounder Rx and The Compounder Lab


	E-Prescribing
	Press the "Contact Us" button below to have a PCCA - PK Software representative contact you about the capabilities of the E-Prescribing system. Contact us


	Support
	Pharmacies that have a current support contract can login and access software updates, documentation, training videos, price updates & other support options. Login How to contact us Access the Customer Portal Live Support with PCCA


	New flexible numbering
	New flexible numbering system. Separate numbers for: - Prescriptions - Controlled prescriptions - Doctor's office medications - OTC medications

MediSpan Outage - The Compounder is currently experiencing a MediSpan outage. Our Team is working on getting this resolved as quickly as possible. Additional details will be relayed as they are acquired. Sorry for any inconvenience this may cause.

No Support Error in Compounder - Earlier today the PK Software Support team discovered an error that is affecting some of our Compounder users. This error would display a message that the user did not have any active support and could not use the function they were trying to access. If you received this message, please contact PK Software support via phone at 800-331-2498 or by email to pksupport@pccarx.com for the fix to be applied to remove this error message. We apologize for any inconvenience this may have causes anyone.

Version 6.1.1.4 is Available For Download. - Version 6.1.1.4 is now available.

PMP Clearinghouse SFTP ASAP Issue - Earlier this week PK Software discovered that PMP Clearinghouse had a sftp connection issues when trying to process your ASAP reports. As of late yesterday afternoon, PMP Clearinghouse has fixed some of the sftp connection issues on their side, but they are still seeing some pharmacies having continued issues. If you are experiencing connection issues when trying to send your ASAP reports through sftp, please contact PK Software Support and we can open a unique case for your pharmacy with PMP Clearinghouse. Also, we have confirmed that sending the report via the PMP Clearinghouse website has worked for any pharmacies that are experiencing the sftp connection issues. If you need assistance transmitting the report via the website, please contact PK Support and we will help you get these reports ready to transmit via the website.

Online Training for The Compounder Lab and The Compounder Rx

Good training leads to great results. PCCA - PK software is now offering live, online user training sessions for The Compounder Rx and The Compounder Lab.

Online trainings offer a wide variety of benefits. They only require an internet connected computer and a telephone. If you have a speakerphone and a big screen, an entire room full of people can attend the training. Online training does not require any travel expense and a custom online training session can be scheduled at your convenience. Each training will have a set length depending on the topic to be covered and will have a question and answer session at the end. After attending the training you and your staff will be more confident using The Compounder and will save time with fewer calls to support!

Support

PK Software offers many different ways to get support for your software investment. With an active support contract you'll have access to:

The E-Prescribing module:

Allows you to easily see new prescriptions from within PK Software.
Provide automatic population of new prescriptions, doctors, and patients ultimately saving time entering data.
Enable you to electronically communicate with the doctor, ensuring the most accurate information is communicated to your patients.
Request refills through the ePrescribing interface, eliminating a phone call to the doctor’s office.
Quickly and easily print a physical prescription for your records.