Try The Compounder Today
Watch an online video demo and download a 30-day trial of:

The Compounder Rx©
&
The Compounder Lab©.
Watch Demo Video

PKS Newsletter
Enter your email address below and you will be signed up for our newsletters, tips, discounts and many other special offers.
Email:

Sign Up

Support
Pharmacies that have a current support contract can login and access software updates, documentation, training videos, price updates & other support options.

Login
How to contact us
Access the Customer Portal
Live Support with PK Software
Live Support with PCCA


Live Chat with Sales
Click the icon to the left to start a live chat with a sales person.
If the icon is blue, then a sales person is standing by, ready to chat with you.

Keep In Contact
Make us your homepage
Add us to your favorites
Email us
Please Contact Me

PK Support

PK Software's philosophy is as near-instant service as possible. We have one of the best-trained Tech Support staff in the business. Whenever possible, we get your questions answered on the spot. If it's not, we will ensure that you get your answers as quickly as we can.

Standard support is included in your license purchase price for 30 days following your purchase.

In order to get support for your installation of The Compounder you must have an active support contract.
All users of the software, whether members of PCCA or not, can purchase a support contract through PCCA/PK support by calling 1-800-331-2498.

Users with active Support:

  • Login to this website
  • E-Mail: pk@pccarx.com
  • Support available Mon-Fri. 8:00 a.m. to 6:00 p.m. Central time.
  • 1-800-331-2498 *Ask to speak with a PK Software Representative.
  • Voice mail is available to better serve you.
  • Closed on weekends and holidays.
  • If you are a PCCA member, you may download formulations from them.

Users without active Support:  You will be billed per phone call.

  • If you do not have an active support contact it may be up to 4 days (usually between 24 to 72 hours) before a phone call or email is returned.  All incoming calls are prioritized.  Those with an active support contract automatically go to the top of the return list.
  • E-mail: support@rxcmpd.com
  • Support available Mon-Fri. 8:00 a.m. to 5:00 p.m. Mountain time
  • 1-435-753-3486.  Ext. 190
  • Voice mail is available to better serve you.
  • Closed on weekends and holidays.

Emergency Support and after hours support for all customers of The Compounder

  • Call 1-800-572-5852. Leave a message on the voice mail and a support technician will be paged.
  • The support technician will call you back.
  • There is a fee involved using after hours support and it is not covered by your support contract.
  • Emergency / after hours support is only available for those members with a current support contract.

Web site features that are available to users with support: