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PK Support

PK Software's philosophy is as near-instant service as possible. We have one of the best-trained Tech Support staff in the business. Whenever possible, we get your questions answered on the spot. If it's not, we will ensure that you get your answers as quickly as we can.

Standard support is included in your license purchase price for 30 days following your purchase.

In order to get support for your installation of The Compounder you must have an active support contract.
All users of the software, whether members of PCCA or not, can purchase a support contract through PCCA/PK support by calling 1-800-331-2498.

Users with active Support:

• Login to this website
• E-Mail: pksupport@pccarx.com
• Support available Mon-Fri. 8:00 a.m. to 7:00 p.m. Central time.
• Call 1-800-331-2498 Ask to speak with a PK Software Representative.
• Closed on weekends and holidays.
• If you are a PCCA member, you may download formulations from https://members.pccarx.com.

Users without active Support:  You will be billed per phone call.

• Call 1-800-331-2498 Ask to speak with a PK Software Representative and let them know that you do not have an active support contract.  You will need to provide additional information about your pharmacy and a method of payment for the support call.

Emergency Support and after hours support for all customers of The Compounder

• Call 1-800-331-2498. Leave a message on the voice mail and a support technician will be paged.
• The support technician will call you back.
• There is a fee involved using after hours support and it is not covered by your support contract.
• Emergency / after hours support is only available for those members with a current support contract.

Web site features that are available to users with support:

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9901 South Wilcrest Drive - Houston, TX 77099