PK Software Return Policy
We understand that returning products is often a frustrating experience, but PK
Software strives to make the process a simple and straightforward one. If you
are not satisfied with your purchase, we will gladly help you to exchange or
return your product, when it falls within the guidelines below.
To return an item that was purchased from PK Software, please contact our home
office and our customer service representatives will be happy to help you. In
order to process the return, please follow the guidelines outlined below.
Exchange or return your item anytime from the original purchase date within the
timeframe below: 30 days for all software products and 30 days for all software
modules (Online billing, QuickBooks financial integration module)
items Some items are not able to be returned, including:
- Labor, delivery, and/or installation services
- Training services
- Custom programming work
- Items that are damaged or abused
- Items that are missing accessories, such as
cords, and cables
To help facilitate the return, have your the original
invoice/receipt /payment method for all returns.
A restocking fee
is applicable in some product categories, unless item is defective, or the fee
is prohibited by law. The restocking fee charges are:
- 25% for Special Order Products
- 25% for opened electronic equipment.
Your refund will generally be in the same form as the original purchase. However
when the item was purchased with cash, debit or a check in an amount greater than
$250, the refund will be in the form of a mail check mailed within 15 business days
of the return.
Country of origin
The item must be exchanged or returned in the country in which it was originally
PK Software discretion
PK Software reserves the right to deny any return. Some tests may use a different set
of policies. When a different policy is in effect, you will be informed of those
differences prior to purchase. Thank you for choosing to purchase your technology
products and services at PK Software.